Apologize to customers for sending an incorrect email and provide clarification.

Summary

Apology emails for sending a wrong email acknowledge the mistake, apologize for any confusion caused, and provide the correct information. These emails help maintain trust and show that the company takes responsibility for its errors.

Subject Line

Our Apologies - Incorrect Email Sent

Body Text

Hello [name],

We sincerely apologize for the email you received earlier, which was sent to you in error. We understand that this may have caused confusion and inconvenience, and we are truly sorry for that.

Please disregard the previous email. Here is the correct information [provide the correct information or clarify the situation].

If you have any questions or need further assistance, please feel free to contact us.

Thank you for your understanding and patience.

Best regards,

Team [company name]

Suggested CTA

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some actual text from your email goes here
...

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